Effective Date: April 03, 2024
Thank you for shopping at newlifejewels.com. This document governs all returns and exchanges of New Life S.R.L.S (“newlifejewels.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. New Life S.R.L.S reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.
1. Definitions
For the purposes of this Return and Refund Policy we establish the following definitions:
“Products” means all products and services sold at newlifejewels.com.
“Customer” means end user customers that purchase directly from distributors or wholesalers.
“Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to New Life Jewels, via trento 2A, azzano san paolo(BG
“Orders” refers to your requests to purchase a Product from us.
“Website” refers to New Life Jewels, accessible at newlifejewels.com.
“You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
2. What’s New Life Jewels Return and Refund Policy?
At New Life Jewels, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward returns and refunds process.
You can return items purchased from Us within 30 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:
Product must be returned in its original packaging.
Product is not used or damaged.
Product must have the receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund or exchange.
3. Return Policy Exceptions
Some items may be non-refundable due to hygiene or safety reasons. These items will be clearly marked as non-refundable on the product page.
4. Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
5. Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us by email: hello@newlifejewels.com
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
6. Ship it back
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address: via trento 2A, azzano san paolo(BG)
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
7. Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we will ship the replacement item to your address within 24 hours of processing your return.
To follow-up on the status of your return or for any other questions of inquiries, please contact our customer support team by email: hello@newlifejewels.com
This refunds and returns policy aims to provide clarity and transparency while ensuring a fair process for both our customers and our business. If you have any further questions or concerns, please don’t hesitate to reach out to us.